Occasional Care Services Agreement

 

1. Introduction 

This Occasional Care Services Agreement ("Agreement") is entered into between Gabi Childcare LLC ("Agency") and the undersigned client ("Family") for the provision of occasional, backup, and short term childcare services.

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The Family acknowledges that additional policies, procedures, and service details are outlined in the Handbook, which forms part of this Agreement.

 

2. Definitions

• “Professional” refers to any caregiver or family assistant assigned by the Agency.

• “Services” refers to childcare, household support and related support arranged through the Agency.

• “Care Credits” refers to prepaid funds applied toward services.

 

3. Scope of Occasional Care Services

Services are provided on an as needed basis and may include backup care, daytime or evening care, and short notice requests, subject to availability. Services are not confirmed until approved in writing by the Agency.

 

4. Rates

Rates and applicable fees are communicated prior to booking and are subject to change. Payment is required in accordance with the terms of this Agreement.

Failure to make timely payment may result in suspension or termination of services.

 

5. Care Credits 

Services are provided through prepaid Care Credits.

• 1 credit = $1

• Credits must be available prior to booking

• Credits are non-refundable, non-transferable, and have no cash value

• Credits expire 90 days from purchase

 

The Agency reserves the right to modify credit policies. The policy in effect at the time of service applies.

Processing fees apply to all purchases and are non-refundable.

 

6. Schedule & Booking 

All services require advance booking and written confirmation.

• Requests within 2 hours = short notice

• Availability is not guaranteed

• Time beyond scheduled hours will be billed

 

7. Cancellations & Changes

All requests must be submitted in writing.

• 24+ hours: No fee

• 12–24 hours: 50%

• 6–12 hours: 75%

• <6 hours: 100%

Late bookings and last-minute changes may incur additional fees.

 

8. Rescheduling & Credits

Rescheduling is subject to availability.

Applied credits may be reused for future bookings if within expiration. Credits are not refundable or extendable.

 

9. Family Responsibilities

The Family agrees to:

• Provide accurate and complete information

• Maintain a safe environment

• Provide emergency contacts and care instructions

• Communicate directly with the Agency

The Family is responsible for all conditions within the home or service location.

 

10. Health & Safety

The Agency may refuse or discontinue care if conditions are unsafe.

 

Sick Care

Sick care requires an upgrade, additional fees, and possible PPE.

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Medication

Medication requires written authorization.

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Activities

All high-risk activities occur at the Family’s direction and risk.

 

11. Transportation & Travel

The Family is responsible for all travel-related costs.

• Travel time may be billed

• Private room required for overnight care

• Safe transportation required for late hours

Travel insurance may be required.

 

12. Agency Responsibilities

The Agency will:

• Provide vetted professionals

• Maintain insurance and compliance

• Provide support and communication

 

No specific professional is guaranteed.

 

13. Safety & Compliance

All professionals undergo screening, which may include:

• Background checks

• Fingerprinting

• Reference verification

Re-screening may occur at the Agency’s discretion.

 

14. Communication & Support

The Agency is the primary point of contact.

Professionals are not authorized to approve changes or resolve disputes independently.

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15. Billing & Fees

Booking fees are non-refundable.

Additional charges may include:

• Travel

• Late hours

• Extra children

• Specialty services

Invoices must be paid according to agreed terms. Late payments may result in service suspension.

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16. Force Majeure

The Agency is not liable for delays or cancellations due to events beyond its control.

Services may be rescheduled. Credits may be reapplied if valid.

 

17. Limitation of Liability

To the fullest extent permitted by law, the Agency’s total liability shall not exceed the total amount paid by the Family for services.

 

18. Indemnification

The Family agrees to indemnify and hold harmless Gabi Childcare from any claims, damages, or liabilities arising from:

• Conditions within the home or service location

• Family-directed activities

• Third-party providers

 

19. Third Party Services

All third-party providers operate independently. The Agency is not responsible for their actions or services.

 

20. Policy Modifications

The Agency may update this Agreement and all related policies at any time. The version in effect at the time of service governs.

 

21. Termination

The Agency may refuse or discontinue services at any time due to:

• Safety concerns

• Policy violations

• Non-payment

No refunds will be issued in such cases.

 

22. Governing Law

This Agreement is governed by the laws of the State of New York.

 

23. Acknowledgment

By signing, the Family confirms they have read and agree to this Agreement and the Handbook.

Digital signatures are legally binding.